To ensure availability, we recommend placing your order at least 2 days prior to travel departure date – however, you can still place orders closer to your departure date. For last-minute order, please contact us for more details.

♦ Here is the address you can send to.

Name: Pocket WiFi Korea

Phone: 02-3789-4183

Address: 2F, 17-1, Wausau-ro 5-gil, Mapo-gu, Seoul, Republic of Korea (Zip code : 04074)

♦ Here is the address in Korean too if you may need it.

성명: Pocket WiFi Korea

전화: 02-3789-4183

주소: 서울시 마포구 와우산로 5길 17-1, 2층 (우) 04074

You will need to send the device back to us through shipping. All fees are the responsibility of the customer.

♦ Here is the address you can send to.

Name: Pocket WiFi Korea

Phone: 02-3789-4183

Address: 2F, 17-1, Wausau-ro 5-gil, Mapo-gu, Seoul, Republic of Korea (Zip code : 04074)

Yes. However, please note that PayPal has eliminated “Pay without an account” option for some countries. Therefore you might need to create an account to make payment but is simple process and super easy.

No. Currently we accept payment only through PayPal. But please note that, you don’t need to have a Paypal account to make the payment. You can use your credit or debit card to make the payment without making a Paypal account.

Yes. Please keep in mind that you must rent at least 3 days minimum. Even if you select 1 day for renting, you will be charged for 3 days.

Yes. We take US$ 50 as a deposit, but it will be refunded to your credit card within 24-48 hours after your Pocket WiFi is returned.

PayPal credits the refund according to how the original payment was made.

If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

Please note, refunds to credit cards can take up to 30 days to appear on your statement.

If you want to change your rental dates, extend the rental period etc. after placing your order, you can of course do so. Just contact us and we’ll make the necessary arrangements.

If for any reason you need to cancel your booking, you can do so without penalty before your rental date starts. After your rental date starts, we will charge a cancellation fee equal to the greater of either 20% of the total rental cost, or US$20.00. The rental fees for the period you had the device will be exempt from the refund. You will need to return the device to us on the day that you cancel your order – days where you are in possession of the device cannot be refunded.

Fair usage policy is the mobile network industry’s attempt to keep the mobile traffic at a manageable level. The policies are designed to protect the people who might be affected by your downloading. If the mobile network operators decide to put Fair Usage Policy in place, the mobile network operators may do all or, any of the following : limit usage, restrict speed, and others. Please refrain from downloading massive amount of data, streaming movies, playing online games and so on. If you continue to use massive amount of data, Pocket WiFi Korea will not be responsible for any problems accessing the internet or any other restrictions placed by the mobile network operators. Should you continue to use excessive amounts of data, you will be responsible for any extra fees that might be applied by the local mobile network operators.